Customer Service

Can I place my order over the phone?

Of course! When it comes to baby products, we understand that it's sometimes easier to talk to a real person—especially if that person is well versed in baby lingo. Please call our store to speak to one of our sales associates {952-912-1010} during regular store hours. If no one is available to assist you, or if you call before or after business hours, please leave a detailed message and we will return the call as soon as we are able. Or if you'd prefer you can always email us at {weborders@babyongrand.com} and someone will respond to your request as soon as possible.

Confirmation of Order

After placing an order, you will receive a confirmation email from Baby Grand. If you place an order with us and do not receive this email, please check your junk mail folder. This confirmation email will confirm the order and provide you with any information pertaining to your order. If you have any questions, feel free to email {weborders@babyongrand.com}.

Order Status

When you place an order with Baby Grand, you will receive an email confirmation confirming we received your order. At that time we will provide any information pertinant to your order such as possible backorders, etc. For your convenience, please email your order number to our Order Status Department {orderstatus@babyongrand.com} and you will receive an email within 1-2 business days responding to your inquiry. Once your order has shipped, you will receive an email with tracking information {if available}. Please note, some items will be shipped directly from the vendor. In those instances, we will often not have exact tracking information, but will be able to provide an accurate time quote.

Payment Options

Baby Grand is proud to accept Visa, Mastercard, Discover and American Express as forms of payment. You can feel confident entering your credit card number via our secure server which encrypts all important information submitted in the order. Baby Grand bills all Credit Card orders the day we receive your order and bill the full amount. We may ship partial orders, but will continue to deliver all items on the order without any additional charges until the order is shipped in full.

If you have a Baby Grand gift card to redeem, please enter the gift card number in the notes and we will process the gift card into your order and send you an updated receipt to you via email. If you have a balance remaining on your gift card that will be included as well. 

Sales Tax

Baby Grand collects sales tax on all orders shipped to a Minnesota address. However, NO sales tax will be charged to delivery outside of the state of Minnesota. 

Gift Wrap

Baby Grand is please to offer beautiful gift wrapping as an option for all our web patrons. We use a silver polka dot wrapping paper. After you have selected the items in your cart, please select "add gift wrap" and then you will be prompted to enter a personalized message to the gift recepients. The charge for gift wrapping is $5.00 which includes the gift wrap and personalized Baby Grand gift tag. We apologize but at this time we do not accept gift wrapping on oversized items or items that are shipped direct from one of our vendors. The option to gift wrap will be omitted if it is not applicable or you will be refunded if gift wrap is not possible.