Order Status

When you place an order with Baby Grand, you will receive an email confirmation confirming we received your order. At that time we will provide any information pertinant to your order such as possible backorders, etc. For your convenience, please email your order number to our Order Status Department {orderstatus@babyongrand.com} and you will receive an email within 1-2 business days responding to your inquiry. Once your order has shipped, you will receive an email with tracking information {if available}. Please note, some items will be shipped directly from the vendor. In those instances, we will often not have exact tracking information, but will be able to provide an accurate time quote.