Shipping Information

Standard Shipping Information

Most online purchases are shipped from Baby Grand in Minnesota. All in stock items will ship within 2-3 business days and should arrive to your doorstep within 5-7 business days from the ship date. Baby Grand believes in trying to reduce the amount of impact our business has on the environment, so please expect some items to come to you in previously loved boxes. If there happens to be a delay, you will be notified by email. Items ordered together are not necessarily shipped together due to the size and weight of the items as well as different date of expectance.

  • FedEx, Speedee, UPS and USPS are used for all Standard and Expedited Deliveries 
  • Unfortunately at this time we only ship to the 48 Contiguous States and cannot accomodate a delivery to APO/FPO, Hawaii, Alaska or Puerto Rico.

Baby Grand is excited to offer FREE GROUND SHIPPING on all orders placed of $100, excluding furniture orders. All furniture orders are excluded from our FREE shipping option. Furniture shipped out of state is curbside delivery only. Freight companies will not bring the furniture inside. We do not offer white glove delivery and set-up outside the Twin Cities area. Please call or email if you have questions, weborders@babyongrand.com or 952-746-0333.

Delivery Times

We try to get your order to ship as soon as possible. If we have the item(s) in stock, we will ship within 2-3 business days. However, many of our items are custom made and will ship direct to you from one of our vendors. For instance, furniture and gliders usually require selecting finishes, hardware and fabric. We will work diligently to fulfill your order in the quickest time frame. Also, please pay close attention to the estimated time quotes noted on certain products. Please also note that these are estimates and cannot be guaranteed by Baby Grand. 

White Glove Delivery & Set-Up

 

Backorders

Occasionally an item being offered for sale on our website will encounter a backorder that is beyond our control. In this instance, we will contact you after placing your order and provide an approximate ship date for your order. If you do not want to wait until the date the item will be back in stock, you may cancel the order at that time and your payment will be refunded.